Modernising New Zealand’s court facilities
Case study · Government

Modernising New Zealand’s court facilities

The Ministry of Justice sought to improve the functionality, safety and long-term performance of New Zealand’s court network to better meet growing operational demands and the needs of court users.

Client
Ministry of Justice
Sector
GovernmentJusticeInfrastructure
Engagement
12 months
Capability
Infrastructure investmentCapital planningInvestment strategyOptions analysisFinancial modellingRisk assessmentStakeholder engagement
The challenge

Many of the country’s busiest court facilities were no longer fit for the way modern courts needed to operate.

Auckland, Hamilton and Wellington District Courts faced a range of operational and infrastructure challenges that were affecting the efficiency, safety and user experience of the justice system. Courtrooms were often poorly configured, with inconsistent audiovisual capability, outdated layouts and limited flexibility to support modern court operations.

Building layouts made navigation difficult for staff and visitors, while poor circulation and inadequate separation between the judiciary, defendants, victims and the public created operational inefficiencies and security risks. In Hamilton, growing demand had outstripped available capacity, resulting in shortages of courtrooms, meeting rooms, holding cells and administrative space. In Wellington, inefficient building configuration led to underutilised areas alongside space constraints elsewhere.

These issues highlighted the need for a coordinated redevelopment programme that would improve functionality, enhance security, optimise space and deliver facilities capable of supporting the future needs of New Zealand's justice system.

Our response

We developed the investment case for a coordinated programme of court redevelopments, providing the evidence needed to support future Government investment.

Using the Treasury-endorsed Better Business Cases methodology, we prepared the strategic case and business cases for the redevelopment of Auckland, Hamilton and Wellington District Courts. The work assessed the case for reinvestment in each facility, addressing issues ranging from ageing infrastructure and seismic resilience to functionality, accessibility and modern court design.

The business cases established a robust investment rationale, evaluated future facility requirements, and provided the evidence required to support funding decisions by the Ministry of Justice, the Minister of Justice and Cabinet. Each case formed part of a wider programme to create safer, more efficient and more user-centred court environments capable of meeting future demand.

12 months engagement
How we delivered

We brought together strategic decision-makers and frontline court staff to build a shared view of what future court facilities needed to deliver.

Using a structured Better Business Cases approach, we delivered a programme of workshops to develop the strategic case and three Single Stage Business Cases for Auckland, Hamilton and Wellington District Courts. The work began by defining the investment scope and establishing the key challenges and benefits before testing a full range of strategic options.

At each court, we worked closely with Ministry staff and operational stakeholders to define functional requirements, assess alternative configurations and evaluate implementation approaches. This collaborative process ensured each business case reflected the unique operational needs of the individual courts while remaining aligned with the Ministry's broader redevelopment programme.

The business cases were developed iteratively, with insights from each workshop informing the next stage of work, resulting in a robust, evidence-based programme for future investment across New Zealand's busiest courts.